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Orders

What should I expect after I place my order?

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Here's what to expect, you will receive a confirmation email from shop@chufly.com after placing your order. You will receive a confirmation email once your order ships, and finally once it is delivered. If this is not the case or you have any questions, please contact us at help@chufly.com and we'll lend you a hand.

Do I have to sign for my order?

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Yes. Alcohol shipments generally require an adult (21+) to sign for the package. Some people prefer to ship packages to their offices to ensure an adult is available to sign for the package.

Can I add a personalized note to my order?

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Yes! Simply write your message in the "special instructions for seller" box at the bottom of your shopping cart. If you have any other questions, please email us at contact@chufly.com.

My wine arrived broken, who do I contact?

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Ay caramba! We're sorry to hear. Email us at contact@chufly.com and the will help you!

Can I refund my order?

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If the product is unopened we would be glad to accept returns. Please note, there is a $15 restocking fee to cover the charge of having the item returned back to us. This will be deducted from the order total when issuing a refund, once the product has been received by us in the condition it was sent. Please reach out to us to arrange refund at contact@chufly.com.

Can I cancel my order?

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If you email contact@chufly.com within 24 hours of placing your order, we will work with you to cancel and refund your order.

Can I change my order?

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If you email contact@chufly.com within 24 hours, we will refund you your order for you to then place a new order with your desired changes.

I received a shipping error, why?

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If you get a shipping error, unfortunately your state won't allow us to ship you alcohol. Write us at shop@chufly.com and we can add you to a list if anything changes for your home state. And write your legislators! We hate this too and hope it changes.

Legal

ABRA License

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Chufly has applied for a renewal of our alcoholic beverage license. The document may be downloaded below.

[ 5/7/2021 ] NOTICE OF APPLICATION FOR RENEWAL OF ALCOHOLIC BEVERAGE LICENSE.pdf

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