Frequently Asked Questions

If you have any questions or want to learn more about us, check out our FAQs or write to us directly at contact@chufly.com or by filling out the form below.

What should i expect after i place my order?

Here's what to expect, you will receive a confirmation email from shop@chufly.com after placing your order. You will receive a confirmation email once your order ships, and finally once it is delivered. If this is not the case or you have any questions, please contact us at help@chufly.com and we'll lend you a hand.

DO I have to sign for my order?

Yes. Alcohol shipments generally require an adult (21+) to sign for the package. Some people prefer to ship packages to their offices to ensure an adult is available to sign for the package.

CAN I ADD A PERSONALIZED NOTE TO MY ORDER?

Yes! Simply write your message in the "special instructions for seller" box at the bottom of your shopping cart. If you have any other questions, please email us at contact@chufly.com.

CAN I GET A REFUND on my order?

If the product is unopened we would be glad to accept returns. Please note, there is a $15 restocking fee to cover the charge of having the item returned back to us. This will be deducted from the order total when issuing a refund, once the product has been received by us in the condition it was sent. Please reach out to us to arrange refund at contact@chufly.com.

My wine arrived broken, who do I contact?

Ay caramba! We're sorry to hear. Email us at contact@chufly.com and the will help you!

Can I cancel my order?

If you email contact@chufly.com within 24 hours of placing your order, we will work with you to cancel and refund your order.

Can I change my order?

If you email contact@chufly.com within 24 hours, we will refund you your order for you to then place a new order with your desired changes.

How can I get in touch with CHUFLY?

Drop us an email at contact@chufly! We'd love to hear from you!.com. Someone will get back to you as soon as possible.

I received a shipping error, why?

If you get a shipping error, unfortunately your state won't allow us to ship you alcohol. Write us at shop@chufly.com and we can add you to a list if anything changes for your home state. And write your legislators! We hate this too and hope it changes.

ABRA License and Legal

Chufly has applied for a renewal of our alcoholic beverage license. The document may be downloaded below.

[ 5/7/2021 ] NOTICE OF APPLICATION FOR RENEWAL OF ALCOHOLIC BEVERAGE LICENSE.pdf

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